customer SATISFACTION

21 DAY FULL COVERAGE
  • For the first 21 days of properly using Step in Sock we will insure the entire cover including the metal springs and all the fabric crafted together.
  • All craftsmanship is covered and mechanics of Step in Sock is guaranteed to work properly with normal use throughout the 21 days.
  • Things that will void our guarantee;
    • Using Step in Sock on gravel, rough concrete or any unusual abrasive surface.
    • Using Step in Sock incorrectly such as stepping on the cover with it facing the incorrect direction.
      • All instructions on proper use are given with packaging and included with videos on our website. If you have any additional questions please feel free to email us at Joelf@stepinsock.com and we will return assistance within 24 hours.
35 DAY COVERAGE ON THREADS
  • For the first 35 days of properly using Step in Sock we will insure all craftsmanship that involves any treads used to sew the entire cover including machine sewing as well.
  • Things that will void our guarantee;
    • Using Step in Sock on gravel, rough concrete or any unusual abrasive surface.
    • Using Step in Sock incorrectly such as stepping on the cover with it facing the incorrect direction.
      • All instructions on proper use are given with packaging and included with videos on our website. If you have any additional questions please feel free to email us at Joelf@stepinsock.com and we will return assistance within 24 hours.